Terms and Conditions

The introduction:

By accessing and using NutraCharm.com, you agree to the terms and conditions of this User Agreement, which are applicable for an indefinite period. If you have any queries or complaints regarding the Website, please feel free to email us at support@nutracharm.com or call us on +91 8130263994 . We may modify the terms of this User Agreement at any time without giving prior notice; it is your responsibility to review them regularly.

Rights ownership:

It is prohibited to use this website or its contents for any purpose other than for your personal, non-commercial use without the explicit permission of Nutra Charm. All information displayed, transmitted or presented on the Website is protected by copyright and other intellectual property laws. Third parties may own some copyrights and other intellectual property in respect of some content on the Website. Nutra Charm or its licensors are responsible for designing, updating, and maintaining the Website. You can not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or commercially exploit any of the content available on the Website in any manner.

Content accuracy and invitation to offer:

We have taken all necessary steps to ensure that the data and information presented on this Website is accurate. All prices shown include VAT, while services are listed exclusive of service tax in accordance with applicable rules. Packaging may differ from what is displayed onsite. The weights, dimensions, and capacities provided are approximate. We have tried to match the colours of our products as accurately as possible on the Website; however, since your monitor's display can affect this, we cannot guarantee it will be exact when goods are delivered. All content should be understood as an invitation to offer and we reserve the right to accept or decline any purchase order in whole or in part. Upon confirmation of dispatch, acceptance of the order is acknowledged; if contact details were provided, customers will be informed via email or phone of receipt and dispatch.

The following are the general terms and conditions:

By using the website/ transacting through the Mobile App/ making any purchase during the aforesaid tenure, the User agrees to be bound by these Terms of Use;

In accordance with the policies of Nutra Charm and Google, the User is hereby authorized to use the website only for lawful purposes. Any violation of the policies will result in strict legal action against the User;

Nutra Charm strives to provide the best prices possible on products and services to users buying or utilizing from the Website. Nutra Charm does not guarantee that the price will be the lowest in the city, region or geography, and prices and availability may change without notice or without any consequential liability on the Nutra Charm;

Nutra Charm has a network of vendors and reserves the right to fulfill orders through any of them.

Unless otherwise stated, the prices displayed for each item under the promotion are valid only for the dates of the promotion;

Products are subject to limited stocks and are valid for a limited period(s). Nutra Charm reserves the right to modify, extend, update, or withdraw the offers at its sole discretion without prior notice to Users. The website will be updated accordingly in such cases;

Nutra Charm will not refund a promo code once it has been used;

We do not run promotions that prompt users to initiate a purchase, download, or other commitment without first providing all relevant information and without obtaining the user's explicit consent promotions that depict our services in a way that is inaccurate, realistic, and truthful;

A NutraCharm.com seller must agree to listing and selling only genuine products. All sellers listing their products on NutraCharm.com are required to sign an agreement. In addition to determining the price of the products they sell, sellers on NutraCharm.com guarantee the condition of the item they purchase. However, manufacturing defects are not covered by this guarantee.

Users will, in addition to this Terms of Use Policy, be governed by the terms and conditions of the bank/card issuer if it extends Cash Back offers during the aforementioned period;

A User's order may be cancelled at any time due to a variety of reasons, including but not limited to technical errors, unavailability of stock, or any other reason whatsoever. NutraCharm's decision of cancellation of order shall be final and Nutra Charm shall not be liable for such cancellation(s);

The estimated delivery time on the website may differ from the actual delivery time;

Typographical and other errors may occur while providing products, services, and pricing information on Nutra Charm. If a product or service is listed at an incorrect price or with incorrect information due to an error in pricing or product or service information, Nutra Charm may, at its discretion, either contact the User for instructions or cancel the User's order, notifying the User of the cancellation;

Unless third party products, Nutra Charm reserves the right to modify prices at any time without prior notice.

Nutra Charm reserves the right to refuse or cancel any order for any reason at its sole discretion. These situations can involve, among other things, product non-availability, service unavailability, pricing information inaccuracies or errors, or issues with NutraCharm's credit and fraud avoidance department. In such cases User accepts not to raise any dispute with respect to this cancellation.

A Nutra Charm representative will contact the User if any part of the User's order is cancelled or if additional information is required in order to accept the User's order. The amount charged to the credit card account will be reversed if the order is cancelled after it has been charged;

If the User cancels an order, Nutra Charm reserves the right to accept or reject the cancellation request, for any reason whatsoever, without assigning a reason to the User. Normally, if Nutra Charm receives a cancellation notice and the order has not been processed or approved by Nutra Charm, Nutra Charm will cancel the order and refund the full amount within a reasonable amount of time to the User;

In addition to the fact that Nutra Charm has the full right to determine whether an order has been processed or not, orders that have already been processed cannot be canceled. A user agrees and undertakes that the decision taken by Nutra Charm regarding cancellation is acceptable to the user and that the user will not make any disputes regarding the decision taken by Nutra Charm;

As determined by Nutra Charm as per certain criteria, any orders classified as 'Bulk Orders' may be cancelled by Nutra Charm. As per this cancellation policy, Nutra Charm Rewards Points or Promo Codes used to place the 'Bulk Order' will not be refunded. The following criteria, which may not be exhaustive, can be used to classify an order as 'Bulk Order':

The products ordered are not for personal consumption, but for commercial resale;

Placement of multiple orders for the same product at the same address;

An order for a large quantity of the same product;

The address provided in the order details is invalid;

The order was placed using any malpractice.

Nutra Charm reserves the right to change, modify, add, or remove portions of this document at any time without notice;

Under no circumstances shall NutraCharm's liability exceed the replacement of the same/alternate product of the same value;

Any dispute shall be subject to the jurisdiction of the courts in New Delhi (India).

Restrictions on use:

The Website may not be used for the following purposes:

Any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Any material that encourages criminal conduct, results in civil liability, or otherwise violates any relevant laws, regulations, or codes of conduct.

Unauthorised access to other computer systems or networks.

Infringing on the use or enjoyment of the Website by any other person.

Infringing any applicable laws.

Disrupting or interfering with networks or websites connected to the Website.

Copying, transmitting, or storing electronic copies of materials protected by copyright without permission.

Any information you host, display, upload, modify, publish, transmit, update or share on the Website is prohibited

It belongs to someone else and you do not have any rights to it;

The material is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, intrusive of another's privacy, hateful, racially and ethnically objectionable, disparaging, promoting or encouraging money laundering or gambling, or otherwise illegal;

Any act that harms minors;

Infringes patents, trademarks, copyrights, or other proprietary rights;

Infringes any current law;

The message deceives or misleads the addressee about its origin or contains any information that is grossly offensive or menacing;

The act of impersonating someone else;

The Website contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit its functionality;

Threatens India's unity, integrity, defence, security, sovereignty, friendly relations with foreign states, public order, or induces any cognisable offence, prevents investigation of any offence, or insults any other nation.

Additionally, you are prohibited from:

Violating or attempting to violate the integrity or security of the Website;

Posting or transmitting any information (including job postings, messages, or hyperlinks) that disrupts or competes with our services;

Intentionally submitting incomplete, false, or inaccurate information to the Website;

Sending unsolicited communications to other Website users;

Navigating or searching the Website using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents);

Any attempt to decipher, decompile, disassemble or reverse engineer the Website;

Copying, duplicating, or otherwise reproducing any content on the Website;

Framing, hotlinking, or deeplinking any content on this website is prohibited.

Restrictions on quantity:

At our sole discretion, we may limit the number of items purchased per person, household, or order. It is possible to apply these restrictions to orders placed by the same account, with the same credit / debit card, or with the same billing and/or shipping addresses. Should such limits be applied, we will notify the customer. Additionally, we reserve the right to prevent sales to any individual at our sole discretion.

Information about pricing:

We strive to provide you with accurate product and pricing information, but typographical or pricing errors may occur. The price of a product cannot be confirmed until after you order. If an incorrect price or other information appears due to an error, we reserve the right to refuse or cancel the order - unless it has been dispatched. Alternatively, we may contact you for instructions, or modify the price of the product and contact you for further instructions using your e-mail address or telephone number provided at registration; if accepted, the payment will be debited to your credit/debit card account and notified by e-mail or telephone. However, if we have to cancel after processing payment, the amount will be reversed back. While we aim to offer you best value, prices and availability are subject to change without notice.

The offers/discounts we provide are not sitewide and are limited to selected categories. Coupon codes may not be applicable to diapers, baby food, or any other product or service we determine in our sole discretion.

Defendant's indemnity:

We explicitly deny any and all warranties or conditions, expressed or implied, including those of information and context. We cannot be held responsible for any possible consequences resulting from the usage of information from our Website. All contractual obligations between us are to be bound by Indian laws, with exclusive jurisdiction of Courts located in New Delhi only. For any disputes arising out of this User Agreement, arbitration will take place in New Delhi as per the Arbitration and Conciliation Act & 1996, with each party bearing its own cost.

You accept that you will be responsible for defending, indemnifying and taking care of Nutra Charm, its employees, directors, officers, agents and their successors and assigns against any accusations, liabilities, harms, losses, costs and expenses which may originate from your activities or inactions. These may include breaching warranties, representing or making promises under this User Agreement not met or violating relevant laws including but not limited to intellectual property rights, statutory dues and taxes payments, libel claims, privacy or publicity rights violations or infringing other parties' intellectual property rights. This obligation shall remain enforceable even after the termination of this User Agreement.

Use eligibility:

The Website is only available to users who can form legally binding contracts in compliance with applicable law. "Incompetent to contract" according to the Indian Contract Act, 1872, such as un-discharged insolvents, are not authorized to use it. We may revoke your access without notice if you fail to meet these terms. If registering as a business entity, you guarantee that you have the authority to bind said entity to this Agreement. The Website's products and services may not be accessible or legal outside of India; any customers using the site outside of India are solely responsible for obeying local laws if applicable. Delivery will only occur within India and we cannot be held liable for orders placed from abroad; in states which require special documentation for orders from other states, we have the discretion to accept or reject them. Unless stated otherwise, these terms and conditions govern all agreements between us and supersede any other communication or proposal on the subject matter.

Regarding privacy:


You have the right to withdraw your consent at any time, in accordance with the terms of this User Agreement, but withdrawing consent will not be retroactive.

Data about you collected as a result of your decision to use the Website can be accessed, modified, corrected and eliminated by you. The information that you originally provided to us may be retained in our archives if you update any information relating to you.

Visiting the Website triggers certain communications standards on the Internet. We collect information such as the URLs of where you came from and where you are going when leaving, computer IP address (or proxy server used for accessing the World Wide Web), operating system, type of web browser, email behavior, and your internet service provider. This data is then analyzed to help us better our services.

For the technical administration of the Website, research and development, and administration purposes, we and our service providers use temporary cookies to store certain data (which is not sensitive personal information). We may allow third parties to place or recognize a unique cookie on your browser in order to serve advertisements or optimize services for you. The cookies do not contain personally identifiable information.

In order to administer services, conduct research and development, and provide quality management services, we may keep records of telephone calls received and made.

Ad servers, ad agencies, ad technology vendors, and research firms are among the companies that serve you advertisements. We may "target" some ads to you based on your general profile. We do not use personally identifiable information to do so.

Upon accessing, using, or browsing the Website, or downloading any material, data, text, images, video content, or audio content from the Website, we do not assume responsibility, or shall not be liable for, any damages to your equipment or viruses that may infect your equipment. The Website offers you the sole remedy of discontinuing use if you are dissatisfied with it.

This privacy policy applies to websites and services managed by us. We have no control over third-party sites shown in search results or accessed through our services. These other sites may put their own cookies on your computer, collect data or ask for personal information - we are not responsible for their practices concerning this. We cannot vouch for the accuracy, integrity, or quality of any data, text, software, sound, photographs, graphics, videos, messages or other materials visible on those websites. Not including or excluding any site does not mean that we endorse it; we urge users to read the relevant privacy policy.

On the Website, you may be able to communicate with other users or post information that others can view, whereupon other users may collect such information. We hereby expressly disclaim any liability for any misuse of such information that is provided by visitors in such a manner.

We prioritize preserving the data of our employees. With that in mind, we never share the link between your IP address and any personally identifiable information without your permission or when specified by law. We may divulge some overall findings and specifics with advertisers, sponsors, investors, strategic partners, etc., to support our development without asking for your consent. If you have any worries about privacy, we welcome you contact us and guarantee that we will respond properly. Additionally, we do not reveal any private data to advertisers and for other promotional activities which could be used to identify you, such as passwords, bank account numbers and credit card numbers.

Service refusal:

In the event of a computer virus, bug, or other technical problem corrupting the security or proper administration of the service, we may refuse service to anyone at any time.

Communication for Promotions

We may also provide additional data regarding our Site, other websites of ours, products, sales promotions, newsletters, SMS updates and related companies in our group or business partners. If you don't want to receive any of these communications please click the "unsubscribe" link found in emails sent by us or register as a Do Not Disturb user. We'll stop sending such info within 7 working days of receiving your instruction. In case of queries or doubts contact Customer support service.

Details of the financial situation:

You agree that the credit/debit card or other financial details you provide while availing services on the Website shall be accurate and true, and not illegal. The finance-related information is received by our acquiring bank and not us. We shall not be responsible for any fraudulent credit/debit activity, and any such costs, collection charges, and legal fees will have to be paid by you in such an event. We, as well as associated acquiring banks or financial institutions, reserve the right to file legal proceedings against those using the Website fraudulently or in breach of these terms and conditions.

The communication process:

By visiting our Website or sending us emails, you are agreeing to communicate with us electronically. We will then do the same by email or posting notices on the Website. Therefore, all the agreements, notices, disclosures and other communications we provide you with are legally satisfied in writing. Additionally, when submitting your phone number along with your shipping address or to ask for a call back from us, you agree to receive calls related to your order/request and any other site related communication.

User feedback, user comments, and user-generated content on the website:

All Comments disclosed, submitted or otherwise offered in connection with your use of this Website remain our property. We shall have all worldwide rights, titles and interests in these intellectual properties. We reserve the right to utilize them, including reproducing, disclosing, modifying, adapting, creating derivative works from, publishing, displaying and distributing without restriction or compensation. We are not obligated to maintain any Comments in confidence, pay you any compensation for them or respond to them. You agree that your Comments will not violate the policy or the rights of third parties and will not cause injury to any person/entity. Additionally, they will not be libelous or unlawful/threatening/abusive/obscene material or contain software viruses/political campaigning/commercial solicitation/chain letters/mass mailings/spam. Although we don't regularly review posted Comments, we can monitor and edit or remove them if needed. We may also display your name when associated with a Comment. You are responsible for your Comments and agree to indemnify us and affiliates for any resulting claims. We are not liable for any Comments made by you nor any third party.

Trademarks & Copyright:

We and our suppliers and licensors strictly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Website. No license is conferred to anyone under any of our or any third party's intellectual property rights by accessing this Website. All rights - including copyright - related to this Website are owned by or are licensed to us. Any non-personal use of it or its contents, like copying or storing it (in whole or few parts) sans prior permission is a breach. The Nutra Charm name and logo along with all associated product and service names, design marks and slogans are either trademarks of Nutra Charm or they have been licensed to us; the rest all belong to their respective companies and you shall abstain from using them in any manner whatsoever. This Website doesn't offer any license for the use of name, logo or mark which appear on it. Links to third party websites simply serve as a convenience to you with no endorsement, sponsorship or recommendation implied by us regarding those websites' content or accuracy. We will not be held responsible for anything related to third party websites; linking there is at your own risk. Content present here - images, text, illustrations, designs etc,-

Material that is objectionable:

If you use this Website or any services offered on it, you may encounter Content that may be deemed offensive, indecent, or objectionable by some, which Content may or may not be identified as such. As a result of your use of the Website and any services, you agree that we and our affiliates will not be liable for Content that you may consider offensive, indecent, or objectionable to the fullest extent permitted under applicable law.

The end:

This User Agreement can be terminated by either you or us. You may end it at any given time by sending a written notice to us through the Indian postal system via registered post, that you no longer wish to be associated with this Website, and upon receiving this notice you must discontinue all further use of the Website. Similarly, we may terminate this User Agreement without any prior notice, thereby denying you access to the Website. This termination will not incur any liability for NutraCharm. If either party terminates this User Agreement, it is required that all materials obtained from the Website are immediately destroyed, as well as all copies of such materials made during the term of the User Agreement or otherwise. However our right over any Comments submitted shall remain unaffected and valid even after termination of the User Agreement. Such termination also does not negate your obligation to pay for products already ordered from the Website or absolve you from liabilities that may have been incurred due to breach of this User Agreement.

Disclaimers and limitations of liability:

The Website is offered without any warranties or guarantees, and as such you accept the risks associated with using it. While we make efforts to ensure the accuracy, reputability and quality of content included on the Website, we shall not be held accountable if this is not the case. We are also disinterested in any technical issues you might experience while using the Website. This disclaimer will not affect any product warranty offered by its manufacturer as specified in product specifications. This disclaimer is an inalienable part of this User Agreement and to the greatest extent allowed by law, we or our suppliers will not be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses arising out of or related to the Website and its services. Our overall liability to you taking into consideration contract or tort related liabilities is limited to the amount charged for products ordered by you. Nutra Charm, its associates and technology partners do not guarantee that content provided on or through the Website is accurate, reliable or complete; neither do we vouch for the uninterrupted operation of the Website. We assume no responsibility for any monetary damage sustained due to delay in transmission of data or information through

The Images provided on this website are for general information purposes only. We carefully select them from varied sources of the world wide web (w.w.w.) and do our best to keep the data accurate, up-to-date, and reliable. However, we can't guarantee its completeness, accuracy, suitability or availability regarding the images and related info it contains. Therefore, any reliance you place on the material is ultimately at your own risk.

As a result of, or in connection with, the use of the images available on the website, we will not be liable for any loss or damage, including indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits.

You can access/ find images available on various open source websites that are not under the control of NC Connect through this website. Images/ graphics may not imply a recommendation or endorsement of the views expressed in them. We have no control over the nature, content or availability of those open source sites.

Though every effort is made to keep the website up and running smoothly, NC Connect is not responsible for, and will not be liable for, the website being temporarily unavailable due to technical issues.

Security of websites:

It is prohibited for you to violate or attempt to violate the security of the Website, including, but not limited to:

Logging onto a server or account that you are not authorized to access or accessing data not intended for you;

Without proper authorization, probing, scanning, or testing a system or network's vulnerability or breaching security or authentication measures;

Interruption of service to any other user, host or network, including, without limitation, overloading, flooding, spamming, mail bombing, or crashing;

Promotions and/or advertising of products or services via unsolicited email;

You must not alter any TCP/IP packet header or tamper with the header information in emails or newsgroup postings. Breaches of system or network security may lead to civil or criminal charges. We will investigate and, if necessary, cooperate with law enforcement in prosecuting anyone involved. Furthermore, we prohibit the use of any device, software, or routine which could interfere with the running of this Website, or disruption of its activities. Additionally, navigating and searching this Website with engines, software’s, tools, agents (such as browsers, spiders, robots, avatars), other than those supplied by Nutra Charm on this Website and commonly available web browsers (for example Google Chrome, Firefox, Microsoft Internet Explorer) is strictly prohibited.

We have taken necessary technical and security measures to prevent unauthorized or unlawful access, accidental loss, destruction or damage to your information. When we collect data on the Site, it is done via a secured server with firewalls. We do not store, access or keep debit/credit card data or any financial information. All transactions are done securely through third party gateways and Nutra Charm just directs customers to them. Accordingly, we are not responsible for any loss or damage due to the disclosure of Personal Information while using the gateways and associated sites. We also accept no responsibility for any loss or damage caused by inaccuracies in regards to disclosed information concerning user accounts and related transactions made using credit/debit cards/cash cards/net banking etcetera. Physical, electronic and procedural safeguards are also in place regarding collection, storage and disclosure of your personal details. To protect your privacy and security we verify your identity before granting access or making changes to your Personal Information. If you've made an account on the Website then an ID and Password are needed in order to gain access; it is therefore important that these remain secure from unauthorized parties.

The entire agreement is as follows:

If any portion of this User Agreement is found to be invalid or unenforceable according to applicable law, including but not limited to the warranty disclaimers and liability limitations mentioned above, then it will be replaced by a valid, enforceable provision that most accurately reflects the spirit of the original. The rest of this User Agreement shall remain in effect. This document is the sole agreement between you and us regarding these Websites/services; all earlier or parallel communications concerning them are superseded. We reserve the right to respond to breaches in this agreement on an individual basis.

Here are the contact details:

Please contact our Grievance Officer if you have any grievances, comments, questions, or suggestions about any of our Products/Services. The Grievance Officer will resolve the grievances as expeditiously as possible, within one month of the receipt of the grievance, and can be reached by:

Email: support@nutracharm.com


The information provided on this Web Site is for informational purposes only. It is not intended to be a substitute for professional medical advice provided by your doctor or other healthcare provider. Do not use the information available here, including any information shared by Nutra Charm employees or contractors, to diagnose or treat a health problem or prescribe medication. Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration, and are not intended to diagnose, treat, cure, or prevent any disease. Please ensure that you read all product packaging carefully prior to use and note that results may vary from person to person.

In order to maintain optimum health, the body's natural defence system (immunity) must be enhanced. In spite of the fact that a strong immune system does not prevent you from contracting COVID-19, various research reports indicate that patients with a high level of immunity are better able to fight the disease.

Our Nutritionist can provide advice that can help bolster your immunity. These recommendations should not be perceived as medical advice regarding the prevention and/or treatment of COVID-19. It is not guaranteed that following these suggestions will lead to effective prevention and/or treatment of COVID-19. They are also not meant to serve as a blueprint for all proper methods of care or deny other approaches for the prevention and/or treatment of COVID-19.

For proper medical advice, you must consult a doctor if you are a COVID-19 patient or have symptoms related to COVID-19.

Bright Lifecare Private Limited assumes no responsibility for any injury or damage to any person resulting from the use of recommendations given by our Nutritionists or for any omissions or errors.