Support Policy

Nutra Charm Pvt.Ltd is an online service dedicated to meeting your fitness and wellness needs.  You accept the terms and conditions of the agreement described below or as may be changed from time to time, which is for an indeterminate period, and you understand and agree that you are bound by such terms until the time you access this Website. Please email us at or call us at +918384005738. If you have any questions concerning the terms and conditions of this User Agreement, or if you have any comments or complaints about the Website. We reserve the right to modify the terms and conditions of this User Agreement at any time without notice, and it is your responsibility to review them as frequently as possible.

Without the express consent of Nutra Charm Pvt.Ltd, This Website and its contents may not be used for any purpose other than personal, non-commercial use, including copying or storing them in whole or in part. Some of the content on the Website may be protected by copyrights and other intellectual property. Nutra Charm Pvt.Ltd or its licensors are responsible for the design, updating, and maintenance of this site. Any content available on the Website may not be modified, published, transmitted, transferred, sold, reproduced, distributed, reposted, performed, displayed, or otherwise commercially exploited.

We have taken every measure to ensure that the data and information we provide is correct. In the compilation of this Website's content, in particular to guarantee that prices quoted are valid at the time of publication and that all products are accurately described. All prices are shown inclusive of VAT. However, because service tax requirements differ by service, services are presented without it. It is possible that the packing will differ from what is pictured. However, because the actual colours you see are dependent on your monitor, we cannot guarantee that the colour you see on your monitor will exactly reflect the colour of the product when it arrives. The Website's products and services and information are all invitations to offer. Your purchase order is an offer subject to the terms and restrictions set out in this User Agreement. We have the right to accept or reject your offer in whole or part. Your order will be accepted once the product you requested have been delivered. Dispatch of all products ordered may or may not occur at the same time; in this case, the portion of the order that has been sent will be regarded to have been accepted by us, while the balance will remain on offer to us, with the option to accept or reject such balance order. Prior to the actual shipping of the product requested, no act or omission by Nutra Charm Pvt.Ltd shall constitute acceptance of your offer. If you have provided us with your email address or phone number, we will contact you as soon as possible to confirm receipt of your order and then email or call you again to confirm dispatch and, as a result, acceptance of the order.

Terms and Conditions of Use:

·         Being eligible to use and by using the website on the Mobile App or through any other mode of communication and making any purchase during the aforesaid tenure, User agrees to be bound by these Terms of Use;

·          User is hereby authorised to use the website for lawful purposes and for the purposes as mentioned under the policies of Nutra Charm Pvt.Ltd and Google only;

·         any violation of the policy will result in strict legal action against the User in terms of the policy. However, Nutra Charm Pvt.Ltd cannot promise that the price will be the best in the city, region, or geographical area. Nutra Charm Pvt.Ltd retains the right to transfer orders on to any of its vendors for fulfilment without notice or obligation.

·         The pricing listed for each item under the promotion will only be valid on the days of the promotion and will not be valid on any day prior to or after that date.

·         All Product offers are subject to availability and are only valid for a short time. Nutra Charm Pvt.Ltd retains the right to change, extend, update, or discontinue product offers at any time and without prior notice to Users. The revisions will be updated on the website as needed in such circumstances.

·         We do not run promotions that ask consumers to make a purchase, download, or make any commitment without first disclosing all relevant information and getting their explicit approval.

·         We do not run promotions that represent our services in a way that is not accurate, realistic, or truthful;

·         Nutra Charm Pvt.Ltd do not run promotions that prompt users to initiate a purchase, download, or other commitment without first providing all relevant information and without obtaining the user's explicit consent;

·         All items sold by our sellers on :// are genuine. All vendors who post their items on :// required to sign a contract stating that they would only offer and sell legitimate products. And the prices of the things they offer are set by the merchants.

·         When you buy from sellers on ://, we guarantee the condition of the item. This guarantee, however, does not cover manufacturing flaws.

·         If a bank gives cash back within the aforementioned period, the user will be bound by the terms and conditions of that bank/card issuer in addition to this Terms of Use Policy.

·         Nutra Charm Pvt.Ltd reserves the right to cancel orders placed by Users at any time for a variety of reasons, including but not limited to technological problems, supply shortages, or any other reason. Nutra Charm Pvt.Ltd 's decision to cancel an order is final, and Nutra Charm Pvt.Ltd is not liable in any way for such cancellation.

·         Although our company works to provide accurate products, services, and price information, errors such as typographical and other errors may occur.

·          Our Company  reserves the right to change the price of a product or service at any time, without prior notice, except for third-party items.

·         Nutra Charm Pvt.Ltd  cancellations: Our Company  may be unable to accept some orders and must cancel them.

·         Our Company  maintains the right, in its sole discretion, to refuse or cancel any order for any reason without assigning a reason to the User, and the User accepts and agrees that the same is acceptable and that he/ she/ it will not contest/ raise any argument on the same.

·         If an order is cancelled after a credit card has been charged, the amount incurred will be refunded to the User's credit card account.

·         Cancellation by the User: In the event that the User requests an order cancellation, Our Company  maintains the right, at its sole discretion, to accept or reject the request for any reason, without assigning any reason to the User.

·         it is important to note that Nutra Charm Pvt.Ltd  has complete discretion over whether an order has been processed or not.

·         Nutra Charm Pvt.Ltd  reserves the right to cancel any orders that qualify as a Bulk Order as determined by Nutra Charm Pvt.Ltd  based on certain criteria, and User agrees and undertakes that the decision made by Nutra Charm Pvt.Ltd  is acceptable to User and that User will not raise any dispute over the decision made by Nutra Charm Pvt.Ltd  on cancellation.

·          As per this cancellation policy, any Nutra Charm Pvt.Ltd  Reward Points or Promo Codes used to place the Bulk Order will not be returned.

·         Nutra Charm Pvt.Ltd  reserves the right to amend, modify, add, or remove elements of this document at any time without previous written notification to the user.

Restrictions on Use:

You are not permitted to use the Website for the following purposes:

·         Transmission of material that encourages criminal behaviour, resulting in legal liability, or otherwise violates any applicable laws, rules, or code of practise.

·          Unauthorized access to other computer and network systems.

·         Interfering with the use or enjoyment of the Website by others. Any applicable laws are broken.

·         Interfering with or disturbing the Website's network or websites.

It is expressly unlawful for you to display or publish any information on the Website if

·         belongs to someone else and you have no right to it;

·         is highly damaging, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, disparaging, related or encouraging money laundering or gambling.

·         contains software viruses or other computer code, files, or programmes designed to disrupt, destroy, or limit the functionality of any computer resource, including the Website;

·         threatens India's unity, integrity, defence, security, or sovereignty, friendly relations with foreign states, or public order, or causes incitement to commit any cognizable offence or prevents investigation of any offence, or insults any other nation.

You're also not allowed to:

·         intentionally submitting on the Website any incomplete, false, or inaccurate information; sending any unsolicited communications to other users of the Website;

·         violating or attempting to violate the integrity or security of the Website or its content;

·          transmitting any information on or through the Website that is disruptive or competitive to our provision of services;

·         using any engine, software, tool, agent, or other deviant device

We disclaim any and all stated or implied warranties or representations. We are not responsible for any loss or damage resulting from the use of any of the information contained in any of the items on this Website. The laws of India will govern this User Agreement and any contractual obligations between us and you, with the courts in New Delhi having exclusive jurisdiction. Each arbitration party is responsible for their own costs.

You agree to defend, indemnify, and hold Nutra Charm Pvt.Ltd , its employees, directors, officers, agents, and their successors and assigns harmless from and against any and all claims, liabilities, damages, losses, costs, and expenses, including attorney's fees, caused by or arising out of claims based on your actions or inactions, which may result in any loss or liability to Nutra Charm Pvt.Ltd  or any third party, including but not limited to breach of any warranties, representations, or untruths, Other subscribers' loss of service, as well as infringement of intellectual property or other rights This clause will remain in effect after the User Agreement has expired or been terminated.


Only those who are legally capable of entering into legally binding contracts may use the Website. People who are incapable to contract under the Indian Contract Act, 1872, such as un-discharged insolvents, are not permitted to utilise the Website. At our sole discretion, we reserve the right to terminate your membership and refuse to provide you with access to the Website. Persons whose membership has been suspended or cancelled by us for any reason are not permitted to use the Website. We make no claim that any of the products or services mentioned in the information on this Website are suitable for use outside of India or are available. If and to the extent that local laws apply, those who choose to access this Website from outside India are responsible for complying with them. We will only deliver the products within India, and we will not be responsible for any claims arising from orders placed outside of India. Some Indian states prohibit the direct sale of merchandise from other states and require special documentation to avoid double taxation. If and to the extent that local state laws apply, those who visit this Website from Indian states that restrict such usage are responsible for complying with local laws. We will only deliver products to states with an open import policy, and we will not be held liable for any claims arising from products ordered from prohibited states. These terms and conditions replace any previous representations, understandings, or agreements and shall prevail notwithstanding any discrepancy with any other terms of any order submitted, unless additional product-specific terms and conditions are provided.

About Privacy

All information you supply to us, including sensitive personal data, is provided voluntarily. You have the right to withdraw your permission at any time, subject to the rules of this User Agreement, but please be aware that such withdrawal will not be retroactive. You have the ability to see, edit, correct, and delete the information about you that has been gathered as a result of your decision to use the Website. If you change any personal information, we may preserve a copy of the information you previously submitted in our archives. We also get your computer's IP address, operating system, and type of web browser you're using, as well as your email patterns and the name of your internet service provider. This data is used to examine broad trends in order to improve our service. We may allow authorised third parties to install or recognise a unique cookie on your browser in the course of providing adverts or optimising services to you. Cookies do not include any personally identifiable information.

For the purposes of service administration, research and development, quality monitoring services, and proper administration, we may store records of telephone calls received and made for making queries, orders, or other purposes. We allow third-party companies to display you adverts. Third-party ad servers, ad agencies, ad technology vendors, and research firms are among these businesses. We may show you advertisements that match a generic profile. We do not target advertising based on personally identifiable information. We take no responsibility for any damages to your equipment or viruses that may infect it as a result of your access to, use of, or browsing the Website, or the downloading of any material, data, text, pictures, video content, or audio content from the Website. If you don't like something about the Website, your only option is to stop using it.

This privacy statement refers to our owned and maintained websites and services. We have no control over the websites that appear as search results or links from its services. These other sites may set their own cookies or other files on your computer, as well as gather information about you, for which we are not responsible or liable. As a result, we make no guarantees about the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages, or other materials available on such websites, nor do we guarantee the privacy practises or policies of such third parties or the terms of use of such websites. The inclusion or removal of a website, its provider, or the information on the website does not imply that we endorse the website, the website's provider, or the material on the website. We recommend that you read the website's privacy policies.

You may be able to contact with other users through the Website, or you may be able to post information for others to see, and other users may gather that information. We expressly disclaim all responsibility for any misuse of information made available in this manner by visitors.

We respect the privacy of our associates' personal information. Without your permission or unless required by law, the relationship between your IP address and your personally identifiable information is not shared with third parties. Despite the foregoing, we may share some of the aggregate findings and data with advertising, sponsors, investors, strategic partners, and others to help us build our business without your permission. We will make it possible for you to express your privacy concerns to us, and we will respond properly.

You agree, understand, and confirm that the credit or debit card details or other financial details provided by you for the purpose of using the Website's services will be correct and accurate, and that you will not use a debit card or financial facility that you do not lawfully obtain. You also realise that any financial information you provide will be received immediately by our acquiring bank and will not be collected by us. Any credit or debit card fraud will not be our responsibility. You will be solely responsible for any fraudulent use of a card, and you will bear the burden of proof.

Persons who use the Website fraudulently risk us and our connected acquiring bank or financial institutions recovering the cost of products, collection fees, and attorneys' fees. In accordance with applicable legislation, we and our connected acquiring banks or financial institutions reserve the right to bring legal action against such persons for fraudulent use of the Website and any other unlawful acts or omissions in breach of these terms and conditions.

You are connecting with us electronically when you browse the Website or send us emails. You agree to receive electronic communications from us. We'll contact you via email or by posting notices on the Website. You acknowledge that any legal requirement that such communications be in writing is satisfied by all agreements, notices, disclosures, and other communications that we provide to you electronically. You consent to receive calls on that number for communication relating to your order/request and other site related communication when you enter your phone number along with your shipping address or when you request a callback.

Trademark & Copyright

We, our suppliers, and our licensors reserve all intellectual property rights in all text, techniques, technology, material, and other items appearing on this Website. Access to this Website does not grant, and shall not be construed as granting, any licence under our or any third-party intellectual property rights. We own or have a licence to all rights in this Website, including copyright. Without our permission, you may not use this Website or its contents for any purpose other than your own personal, non-commercial use, including copying or storing them in whole or part. Nothing on this Website may be modified for any reason.

Nutra Charm Pvt.Ltd 's names and logos, as well as all related product and service names, design marks, and slogans, are either registered trademarks or service marks of Nutra Charm Pvt.Ltd . You are not given a trademark or service mark licence in connection with the materials on this Website. Anyone with access to this Website is not permitted to utilise any name, logo, or mark that appears on the Website in any way. Any references on this Website to third-party names, marks, products, or services, or hypertext links to third-party websites or information, are provided solely for your convenience and do not imply our endorsement, sponsorship, or recommendation of the third-party, information, product, or service. We are not responsible for the content of any third-party websites and make no assurances as to the accuracy or substance of anything on such websites. You do so at your own risk if you choose to link to any of these third-party websites. All of the materials on this Website, including images, text, graphics, designs, icons, photographs, programmes, music clips or downloads, video clips, and written and other materials, are for personal, non-commercial use only. You may not copy, publish, transmit, distribute, display, edit, create derivative works from, sell or participate in any sale of, or exploit any of the Content, the Website, or any linked software in any way, in whole or in part. Unless otherwise specified, all Content is protected by Indian and international copyright laws and is owned, controlled, or licenced by us, our affiliates, or third parties who have licenced their materials to us. Nutra Charm Pvt.Ltd  owns the compilation of all content on this website, which is also protected by Indian and international copyright.

Liability Limitations and Disclaimers:

You are responsible for the risks connected with using the Website. While we make every effort to ensure that the material published on the Website is accurate, trustworthy, and of high quality, we cannot be held liable or responsible if this is not the case. This disclaimer does not apply to any product warranty provided by the product's manufacturer as stated in the product specifications. This disclaimer is a necessary component of this User Agreement. We or our suppliers will not be liable for any indirect, incidental, special, consequential, or exemplary damages arising out of or in connection with the Website, its services, or this User Agreement, to the fullest extent permitted by applicable law. Without limiting the generality of the preceding clause, our entire liability to you for any obligations arising out of this User Agreement, whether in tort or contract, is limited to the sum charged against the value of the products you ordered. Nutra Charm Pvt.Ltd , its affiliates, and technology partners make no representations or warranties about the accuracy, reliability, completeness, or timeliness of any content, information, software, text, graphics, links, or communications provided on or through the use of the Website, or that the Website will operate without errors or interruptions.

We accept no responsibility for any monetary or other losses you may incur as a result of the delay, failure, interruption, or corruption of any data or other information transferred in connection with your use of the Website; and/or any interruptions or errors in the Website's operation. The images on this page are provided solely for educational reasons. The photographs in question were obtained from a variety of accessible sources on the internet in general. Although we strive to keep the information current and accurate, we make no representations or warranties of any kind, express or implied, as to the completeness, accuracy, reliability, suitability, or availability of the images, information, products, services, or related graphics contained on the website for any purpose. As a result, any reliance you place on such material is solely at your own risk. We will not be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatever resulting from the loss of data or profits, arising out of or in connection with the use of the photos available on the website.

If any part of this User Agreement is found to be invalid or unenforceable under applicable law, including but not limited to the warranty disclaimers and liability limitations set forth above, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the User Agreement will continue to be in effect. Unless otherwise stated, this User Agreement is the entire agreement between you and us with respect to the Websites/services, and it replaces all prior or contemporaneous discussions and proposals, whether electronic, oral, or written, between you and us with respect to the Websites/services. Our failure to respond to a breach by you or others does not renounce our right to respond to similar or subsequent breaches.